FAQ Error messages

The incorrect cells are highlighted in red. Probably you have:

• Used e characters like '&', '-', '+' or '%' in your MFPN. Please use letters and numbers only.
  
  
• Your EAN is too long or your EAN is not a valid EAN. Please contact support@onetrail.com if you can’t solve this issue.
  
  
• You forget to fill in a required cell/column. A red N/A appears in the product overview.
  
  
• Your short description or long description contains too many characters.
  
  
• You use letters in fields where numbers are required, for example in the columns 'Stock', 'Price' or 'EAN (GTIN)'.
  
  A full overview on all mandatory and optional product data fields can be found in the Product Manager - Product data file guidelines.
  
  

You can face this error when you share product information with multiple buyers.

The rule is that product information for the same product (SKU) must contain exactly the same data in all records for all multiple buyers with the exception of: 
Buyer (GLN): you fill in the specific GLN for the buyer;
Price: you share the specific price for the buyer.

• You can solve this error by providing the same SKU, MFPN, descriptions and all other product information to all your buyers except from the Buyer (GLN) and Price. 

In this case, you have tried to upload a product data file with duplicate SKU’s.

The SKU you provide must be unique for you as a Seller. Beside this product information for the same product (SKU) must contain exactly the same data in all records for all (multiple) buyers, with the exception of buyer (GLN) and price. 

• Single buyer: Make sure the SKU’s are unique in your product data file. Delete the duplicate products in your product data file or adjust the SKU's when this concerns multiple separate products.
  
  
• Multiple buyer: Make sure the SKU’s are unique in your product data file. Delete the duplicate products in your product data file or adjust the SKU's when this concerns multiple separate products. Make sure that for all your buyers the product information for the same product (SKU) is the same. Exceptions on this are the buyer GLN and price.  

How to find the duplicates in your product data Excel file:  

• Use CTRL + F to check for duplicate SKU’s listed in your product data file.

OR

• With the function under 'Conditional Formatting > Highlight Cells Rules > Duplicate Values'. Make sure you select the column SKU, and the duplicate values will be highlighted.

In this case, you have tried to upload a product data file with duplicate MFPN’s.

Make sure the MFPN is unique in your product data file. Besides this the product information for the same product (SKU) must contain exactly the same data in all records for all (multiple) buyers, with the exception of buyer (GLN) and price.

• Single buyer: Make sure the MFPN is unique in your product data file. Delete the duplicate products in your product data file or adjust the MFPN when this concerns multiple separate products.
  
  
• Multiple buyer: Make sure the MFPN is unique in your product data file. Delete the duplicate products in your product data file or adjust the MFPN when this concerns multiple separate products. Make sure that for all your buyers the product information for the same product (SKU) is the same. Exceptions on this rule are the price and buyer GLN.  

How to find the duplicates in your product data Excel file:  

• Use CTRL + F to check for duplicate MFPN’s listed in your product data file.

OR

• With the function under 'Conditional Formatting > Highlight Cells Rules > Duplicate Values'. Make sure you select the column MFPN, and the duplicate values will be highlighted.

In this case, the Onetrail database already recognizes this product in the database, but with other product data.
For example, the SKU was mapped to another MPN before. If you have SKU changes, you are likely to face this error.

• If a product is not active anymore you can delete the listed item from your product data file and re-upload the sheet.
• If a product is still an active please contact support@onetrail.com to help you.

This is an error you can face when you use formulas in your data sheet, for example when you have an '=' in your column.

• You can solve this by creating a new data sheet. Copy the workbook using CTRL + A, and only paste the values in your new worksheet.

In this case, you probably used a wrong GLN in the column 'Buyer (GLN)' or there is a setup issue on Onetrail side.

• Please contact support@onetrail.com if you think that the right GLN is in the file.

Something is wrong in your cell formatting.

• You can solve this by creating a new data sheet. Copy the workbook using CTRL + A, and only paste the values in your new worksheet.

Option 1: This error means there is a matching problem with your sheet information and the Onetrail database.

• Please make sure you map all the fields of your template and match the Brands and Classifications to a brand or classification known in the Onetrail database. You can also request a new one. It is available on the bottom of the matching page.

Option 2: This error can appear when you upload information into the portal for multiple buyers.

• Make sure the product information for all buyers is the same, for example the same SKU's, EAN's and descriptions.

You can face this error when you share product information with multiple buyers.

The rule is that product information for the same product (SKU) must contain exactly the same data in all records for all multiple buyers with the exception of: 
Buyer (GLN): you fill in the specific GLN for the buyer;
Price: you share the specific price for the buyer.

• You can solve this error by providing the same SKU, MFPN, descriptions and all other product information to all your buyers except from the Buyer (GLN) and Price.