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Welcome to Onetrail Customer Care





Direct Support +31 (0)30 697 32 85 

We are here to answer your support questions from 08:00 till 19:00 hours CET.


FAQ My Onetrail

        • User account login
        • New user 
        • Tabs

FAQ Product Manager 

        • FAQ Create product data file
        • FAQ Error messages
        • FAQ Matching records

FAQ SKU and MFPN

        • FAQ Stock Keeping Unit (SKU)
        • FAQ Manufacturer Part Number (MFPN)

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Due to a company Get Together there will be limited support available on November 7th and 8th. 

MAINTENANCE NOTIFICATION

IN SHORT

To comply with our ISO27001 certification standards we patch our systems regularly.


Dear customer,

As we are striving to keep our systems as safe as possible we have to patch our systems.

We planned this every third Monday of the month: our platform will be down between 18.30 and 23:00.

To be as informative as possible we've planned this for the whole year 2024:


DayDateTime
Monday21-Oct-2418:30-23:00
Monday18-Nov-2418:30-23:00
Monday16-Dec-2418:30-23:00
Monday20-Jan-2518:30-23:00
Monday17-Feb-2518:30-23:00
Monday17-Mar-2518:30-23:00
Monday21-Apr-2518:30-23:00


Want to know more?
If you have any questions please contact Onetrail Support during our business hours, we are happy to help you.

Onetrail Support
+31 30 697 32 85
Servicedesk

Kind regards,

The Onetrail team


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