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INCIDENT NOTIFICATIONCurrently the Customer Support Page is not available due to an Active Incident at Jira: https://status.atlassian.com/ |
REMINDER
Our certificate supporting Onetrail TPN services will expire on October 30th, 2023.
Onetrail will change the certificate for AS2 on October 23rd @ 10:00 CET
Users of this certificate are required to update!
Dear customer,
Our current certificate supporting Onetrail TPN services is about to expire.
Current certificate | Serial number | Valid to |
3927464461413584517359379556530657802 | 30/10/2023 | |
4967973349009557398744881866005287759 | 11/11/2024 |
You will need to update the certificate so that you can keep on using these services if you are communicating via:
- HTTPS communication, signing and encryption of AS2 messages (https://as2.onetrail.net);
- Webservices (SFTP, SOAP, REST, P&A).
Once the new certificate is available we will send an update email.
Fixed time frame for AS2 certificate update
The AS2 update is a coordinated action which needs a check on our side to make sure that the update is successful.
Onetrail will change the certificate for AS2 on October 23rd @ 10:00 CET
Download new certificate
The certificate is available. You can download the new certificate from our Onetrail Documentation Centre.
If you are not the intended recipient of this email please forward it to the responsible person in your company.
Want to know more?
If you have any questions please contact us at https://support.onetrail.com/, we are happy to help you.
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MAINTENANCE NOTIFICATIONIN SHORT To comply with our ISO27001 certification standards we patch our systems regularly. Dear customer, As we are striving to keep our systems as safe as possible we have to patch our systems. We planned this every third Monday of the month: our platform will be down between 18.30 and 23:00. To be as informative as possible we've planned this for the whole year 2024:
Want to know more? Onetrail Support |
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