Due to a company Get Together there will be limited support available on November 7th and 8th.
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INCIDENT NOTIFICATION |
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MAINTENANCE NOTIFICATIONIN SHORT:
The maintenance window of Monday 15 August will be extended from 19:00 – 23:00 CET to perform an TPN platform Update To comply with our ISO27001 certification standards we patch our systems regularly.
Dear customer, As we are striving to keep our systems as safe as possible we have to patch our systems. We planned this As you know we are updating the TPN platform on a regular base with recommended software patches.
To be more predictable and even more in line with the latest patches we have decided to install the OS patches once a month on all environments.
Therefore the production environment will be updated every third Monday of the month. Extended maintenance time
Patching usually requires more downtime, therefore we extend the planned maintenance time is from 19:00 – 23:00 CET.
During this update, we will shut down the entire platform including the high available services.
During this timeframe you may encounter problems using our services.We apologize for any inconvenience. : our platform will be down between 18.30 and 23:00. To be as informative as possible we've planned this for the whole year 2024:
| Day | Date | Time | | Monday | 21-Oct-24 | 18:30-23:00 | | Monday | 18-Nov-24 | 18:30-23:00 | | Monday | 16-Dec-24 | 18:30-23:00 | | Monday | 20-Jan-25 | 18:30-23:00 | | Monday | 17-Feb-25 | 18:30-23:00 | | Monday | 17-Mar-25 | 18:30-23:00 | | Monday | 21-Apr-25 | 18:30-23:00 |
Want to know more?
If you have any questions please contact Onetrail Support during our business hours, we are happy to help you. Onetrail Support
+31 30 697 32 85
Servicedesk
Kind regards,
The Onetrail team |
