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INCIDENT NOTIFICATION

There are no service interruptions at this time. All services are running smoothly. 

Warning
Info

MAINTENANCE NOTIFICATION

IN SHORT: Next maintenance planned from June 22 till end of July.

Last month’s upgrades have been successfully completed. As a next step in the overall plan to further improve scalability and predictability of the Onetrail Platform, additional upgrades will take place every night from Monday till Friday for the next 6 weeks. Around month end, June 29th and 30th of June are excluded.

To comply with our ISO27001 certification standards we patch our systems regularly.


Dear customer,

As we are striving to keep our systems as safe as possible we have to patch our systems.

We planned this every third Monday of the month: our platform will be down between 18.30 and 23:00.

To be as informative as possible we've planned this for the whole year 2024:


DayDateTime
Monday17-jun-2024 18:30-23:00
Monday15-jul-2024 18:30-23:00
Monday19-Aug-2418:30-23:00
Monday16-Sep-2418:30-23:00
Monday21-Oct-2418:30-23:00
Monday18-Nov-2418:30-23:00
Monday16-Dec-2418:30-23:00
Monday20-Jan-2518:30-23:00
Monday17-Feb-2518:30-23:00
Monday17-Mar-2518:30-23:00
Monday21-Apr-2518:30-23:00


Want to know more?
If you have any questions please contact Onetrail Support during our business hours, we are happy to help you.

Onetrail Support
+31 30 697 32 85
Servicedesk

Kind regards,

The Onetrail teamDuring this time frame back-up resources will be stand-by at night in case something doesn’t go as planned, so that you, as our customer, experience no issues in the morning. More complicated updates are planned on Monday evenings during our regular maintenance window. As a result services may not be available.