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Welcome to Onetrail Customer Care



Direct Support +31 (0)30 697 32 85 

We are here to answer your support questions from 08:00 till 18:00 hours CET.




Didn't find what you are looking for?

Browse our support page by topic. 

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USER ACCOUNTS

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titleHoe kan ik een nieuwe user toevoegen?

De administrator van uw bedrijf kan nieuwe users toevoegen in het tabblad “TPN Manager” via de button “add user”.

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titleIk kan niet inloggen en klik op “forgot my password” maar mijn e-mailadres is niet bekend.

U heeft nog geen user account of u gebruikt niet het e-mailadres waaronder u als gebruiker bent geregistreerd.

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titleWaarom heb ik geen activatielink ontvangen?

Dit kan verschillende oorzaken hebben:

  • Probeer met een andere browser in te loggen

  • Probeer op de andere tabbladen te klikken. Soms bent u toch ingelogd.

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titleWaarom zie ik geen tabbladen terwijl ik wel ben ingelogd?

Waarschijnlijk is de email in uw spambox terechtgekomen of wordt door de firewall van uw bedrijf geblokkeerd. De afzender van deze mail is support@onetrail.com. U kunt een nieuwe link opvragen via de button “forgot my password”.

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titleIk krijg de melding “you are not authorized”

Waarschijnlijk gebruikt u niet de juiste URL. Log altijd in via de link: https://apps.onetrail.net/TPN-Portal/

USER ACCOUNTS

Tip

VOORBEREIDING EN TERMINOLOGIE

Tip

note

Welcome to your new knowledge base space

A knowledge base is a shared resource that your whole team can use and contribute to.

Use it to build a wiki, create content to deflect help-desk requests, or for anything else where you want to quickly create lots of pages without worrying about organization and structure.

To start, you might want to:

  • Customise this overview using the edit icon at the top right of this page.

  • Create a new page by clicking the in the space sidebar.

Tip: Make it easier for your team to find what they're looking for by adding labels to your pages so they appear when you  Browse by topic below

Welcome to your new knowledge base space

A knowledge base is a shared resource that your whole team can use and contribute to.

Use it to build a wiki, create content to deflect help-desk requests, or for anything else where you want to quickly create lots of pages without worrying about organization and structure.

To start, you might want to:

  • Customise this overview using the edit icon at the top right of this page.

  • Create a new page by clicking the in the space sidebar.

Tip: Make it easier for your team to find what they're looking for by adding labels to your pages so they appear when you  Browse by topic below

Search this space

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Frequently used articles

  • Add links to popular how-to and troubleshooting articles.

  • Highlight important documentation.

Need more help?

  • Link to resources such as your service desk, questions and answers or a forum.

  • List contacts for getting additional help.

Browse by topic

Info
NEED INSPIRATION?
  • Check out this guide on how to use Confluence as a Knowledge base

  • Follow Twitter's 5 tips for a successful knowledge base