Page History

IN SHORT: Confirmation that the Onetrail platform is running smoothly

CONFIRMATION: The Onetrail platform service interruption has been resolved.

Dear customer,

As communicated earlier the Onetrail platform has been up and running again. We have been monitoring the ordering queue and all processes and have found no other service interruptions. Please note the product data process was interrupted last night, but stock updates have been done throughout the day. As this product data process runs again tonight, all data will be updated overnight again.

All order related messages are still being processed in the order that they were received. You may still be some delays experienced until later this afternoon.

We consider this incident now solved. We will however investigate the root cause and implementing preventative measures to avoid a recurrence.

We apologize for any inconvenience caused

IN SHORT: Reduced staff during upcoming holidays. Onetrail system restart will occur on December 26^th and January 2^nd – TUESDAY evening instead of MONDAY evening.
 

Dear customer,

We will be working with a reduced staff due to the upcoming holidays from Monday the 25^th of December until Tuesday January 2^nd.

This may cause some delay in receiving a response from support.

Due to Christmas and New Year’s both falling on Monday, we have changed our scheduled system maintenance for the following days respectively:

December 26^th
January 2^nd

This is just normal maintenance that is being rescheduled, no action is needed on your end.

...

...